PRIVACY STATEMENT

Handled Hardware agrees to respect and observe the provisions set forth in the Personal Information Protection and Electronic Documents Act (the “Act”) and any other relevant privacy legislation. To the extent there is additional protection afforded to you pursuant to the Act or any other legislation, and same is not set forth herein, Handled Hardware agrees to take such measures to give full effect to such additional protection.

PERSONAL INFORMATION

In order for the Site (handledhardware.com) to work for all parties, we need to communicate with you. To do this, we require your email address. In order to establish your user account, we also require certain registration data.  We may also request additional information to better provide you with our services.

Handled Hardware will not disclose your personal information to any third party without your consent, except as detailed below.

NON-PERSONAL INFORMATION

It is possible that we may also request non-personally identifiable information, like gender, city of residence and age. We may use this data to improve the Site and/or personalize your experience on the Site, in order to bring you more targeted and relevant products and services as part of our Subscription Service and to display site content according to your preferences. We may share this information with others, such as advertisers interested in advertising on the Site but never on an individual level. This information will only be shared in an aggregate, anonymous form, which means that the information will not contain any personally identifiable information about you or any other person.

USAGE INFORMATION

In addition to collecting personal and non-personal information, Handled Hardware may also collect non-personal, aggregated information about its registered users’ use of the Site. This information is not personally identifiable and will only be used to find out how its registered users use the Site. For example, this information will tell us about usage, how much time users spend on the Site, from which other websites users came, and to what other websites users go. The collection of this information allows us, among other things, to create new programs, prepare for traffic load demands and to efficiently distribute our email communications.

USE OF PERSONAL INFORMATION

Handled Hardware may use and/or maintain records of your personal information such as your name, address and other registration data, current location and/or other unique personal identifiers, as the case may be, to provide and facilitate use of the Site. Some instances where such personal information is used or collected are: to process and store the information provided so that we are able to better understand your needs; for troubleshooting problems and technical or security issues; for detecting and protecting against error, fraud or other criminal activity as required by any applicable laws, rules or regulations or governmental requirements; for other internal purposes; as otherwise expressly informed at the time of collection; and to keep you informed about our Products & Services. We may also maintain and use records of such information to send you updates and news about us. If you do not want to receive updates, newsletters or other notifications from us, please let us know by emailing us at the email address set forth below. Alternatively, you can opt out of receiving further communications from us by using the response mechanism in our communications with you.

Any personal information or content that you voluntarily disclose while using the Site which can be viewed by other users thereof (for example, on discussion boards, in messages and chat areas, via messages or third party services etc.), becomes publicly viewable and can be collected and used by others.

Due to the global nature of the Internet, you may be transferring your personal information to countries outside of Canada whose legal systems do not offer the same protection for your data as the laws of Canada.

EMAIL COMMUNICATIONS

From time to time we may send you e-mail with information and/or special offers that we believe would be of interest to you. If you do not wish to receive e-mail you can notify us at any time of your preference.

SHARING INFORMATION

Except with your consent and as set out below, we will not sell, license, trade or disclose your personal information to or with others.

We may disclose or share non-personally identifiable information with partners, advertisers or prospective partners or advertisers to help explain our business and the effectiveness of our business or for promotional purposes.  For example, we may disclose aggregated demographic information which does not include any personally identifiable information.

Handled Hardware may disclose personal information to third party providers, including third parties engaged to assist us in providing the Products & Services (including but not limited to software development, website development and hosting, data processing, transaction processing services, document management and office administration) to you or to carry out one or more of the uses described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by Handled Hardware and to comply with the general privacy principles described in this Privacy Policy.

Handled Hardware reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Handled Hardware also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Handled Hardware or of any of the business or assets or shares. Handled Hardware will secure an undertaking from any such third party to treat the disclosed and/or transferred personal information with the same degree of diligence as had been previously provided by Handled Hardware.

TRACKING AND THIRD PARTY COOKIES

Handled Hardware may store cookies on your computer to facilitate and customize your experience on the Site. Cookies are alphanumeric identifiers that enable our systems to recognize your browser and to provide certain features. We use cookies because they save you time while navigating the Site and help us track and target users’ interests in order to provide a better, more customized experience. Cookies also allow us to collect automatic information from you, like which pages you visit and what links you click. Most browsers automatically accept cookies, however, it is possible to change your browser settings so that your browser declines cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you decline to accept cookies it is possible that some parts of the Site may not work properly.

Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being viewed. 

IP ADDRESS

Your Internet Protocol (“IP”) address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. We may, from time to time, use your IP address to help diagnose problems with our server, gather broad demographic information and administer The Site.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECURITY

We use physical, electronic, and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and correctly using your personal information. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your personal information to the employees, agents, and officers of Handled Hardware on a need-to-know basis.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@handledhardware.com